ThermoWorks Return & Guarantee Policy
At ThermoWorks, we take immense pride in the accuracy, durability, and performance of our temperature measuring tools. If you are not completely satisfied with your purchase made through www.thermoworks.com, we are here to assist you with hassle-free returns or exchanges.
1. 30-Day Return & Exchange Eligibility
- Return Window: Unused products may be returned or exchanged within 30 days of the purchase date.
- Direct Purchases Only: This policy applies only to items purchased directly from www.thermoworks.com or our official phone line. If you purchased a ThermoWorks product through an authorized dealer or third-party retailer, please contact that seller directly.
- Item Condition: Products must be returned in unused, like-new condition with all original packaging, manuals, accessories, and tags intact.
- Clothing & Apparel: Apparel items must be unworn, unwashed, and in new condition with all original tags attached.
2. Non-Refundable Items & Services
The following items and services are strictly non-refundable:
- Custom-built or special-order products
- NIST-Traceable Calibration services
- Original shipping and expedited delivery charges
3. How to Initiate a Return (RMA Process)
All returned items require an official Return Merchandise Authorization (RMA) Number before being shipped back to our facility.
- Request an RMA Number:Contact our Utah-based Customer Care team prior to shipping:
- Phone: 1-800-393-6434 (Mon–Fri, 6:00 AM – 6:00 PM MST)
- Email: [email protected]
- Live Chat: Available at www.thermoworks.com
- Pack Your Items: Place the item and all original components into a secure box. Clearly write the RMA Number on the outside of the package.
- Ship the Package: Return shipping costs are the responsibility of the customer (unless returning due to a defect or error on our part). We recommend using a trackable shipping service (FedEx, UPS, or USPS).
4. Restocking Fees & Value Adjustments
⚠️ Important Note on Restocking Fees:
If an item is returned without an RMA number, is returned damaged or used, or is missing original packaging/accessories, a restocking fee (up to 20%) will be applied, or the refund may be denied.
5. Refund Timeline
| Stage | Estimated Timeframe | Details |
| Inspection | 1 – 3 Business Days | Items are inspected upon arrival at our American Fork, UT center. |
| Refund Processing | 2 – 5 Business Days | Approved refunds are issued back to your original payment method. |
| Credit Posting | 3 – 7 Business Days | Processing time depends on your credit card bank or financial institution. |
6. Defective Products & Warranty Claims
If your product is defective or malfunctioning, it is covered under ThermoWorks Manufacturer Warranty rather than standard commercial returns:
| Product Category | Standard Warranty Period | Coverage Details |
| Instruments (Thermapen, Signals, etc.) | 2 to 5 Years | Repair or replacement for material or workmanship defects. |
| Probes & Sensors | 6 Months | Replacement for probe defects under specialized terms. |
| Other Accessories | 1 Year | Standard manufacturer defect coverage. |
For warranty claims or repairs, contact technical support at [email protected] or call 1-800-393-6434.